# Where a complaint about a credit representative goes — asic-credit

> AFCA has been the single complaints scheme since 1 November 2018, yet 2,595 register entries still name a scheme that closed.

## Where a complaint would go

Every credit representative must belong to an external dispute resolution scheme. Since 1 November 2018 there has been exactly one — and the register does not entirely agree.

On **1 November 2018**, the Australian Financial Complaints
Authority replaced the Financial Ombudsman Service (FOS), the Credit and
Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal. Since
then, a complaint about a credit representative goes to AFCA and nowhere
else.

The register has not entirely caught up. **2,595 of 47,127
entries** still name FOS, COSL or CIO, and **3,108**
name no scheme at all.

To be clear about what that means: it is almost certainly a
register line that was never refreshed, not a broker operating without cover —
membership of AFCA is a condition of being appointed. But if you read one of
those names on a broker's record and act on it, you will write to an
organisation that no longer exists.

| Scheme recorded | Representatives | Share |
|---|---|---|
| [AFCA](/complaints/afca.md) | 41,424 | 87.9% |
| [None recorded](/complaints/none.md) | 3,108 | 6.6% |
| [COSL](/complaints/cosl.md) | 1,569 | 3.3% |
| [FOS](/complaints/fos.md) | 1,025 | 2.2% |
| [CIO](/complaints/cio.md) | 1 | 0% |

### AFCA

The Australian Financial Complaints Authority — the single scheme since 1 November 2018. This is where a complaint about a credit representative goes.

41,424 representatives — 87.9%. [See them](/complaints/afca.md)

### None recorded

The register carries no complaints scheme for these representatives. Every credit representative must belong to one, so this is a gap in the record rather than a licence to operate without cover.

3,108 representatives — 6.6%. [See them](/complaints/none.md)

### COSL

The Credit Ombudsman Service. It became the Credit and Investments Ombudsman and was then merged into AFCA on 1 November 2018.

1,569 representatives — 3.3%. [See them](/complaints/cosl.md)

### FOS

The Financial Ombudsman Service. It was merged into AFCA on 1 November 2018 and no longer exists.

1,025 representatives — 2.2%. [See them](/complaints/fos.md)

### CIO

The Credit and Investments Ombudsman. Merged into AFCA on 1 November 2018.

1 representatives — 0%. [See them](/complaints/cio.md)

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Página: https://asic-credit.pages.dev/complaints/
Fonte: ASIC Credit Representative and Credit Licensee Datasets — Australian Securities and Investments Commission
Recolha: 2026-08-19