Complaints scheme: FOS

1,025 of the 47,127 credit representatives on the register — 2.2% — have FOS recorded as the scheme that would handle a complaint about them.

The Financial Ombudsman Service. It was merged into AFCA on 1 November 2018 and no longer exists.

This scheme no longer exists. FOS was merged into AFCA on 1 November 2018, so these 1,025 register entries name a body that has not operated for years. In practice this almost certainly means the entry was never updated — the representative will be an AFCA member like everyone else. But if you need to complain, go to AFCA, not to a scheme that closed.

Where they are

Which licensees they work under

• AKUMIN FINANCIAL PLANNING PTY LIMITED — 388
• BENDIGO AND ADELAIDE BANK LIMITED — 305
• HILLROSS FINANCIAL SERVICES LIMITED — 73
• FYG PLANNERS PTY LTD — 27
• BROKERS MUTUAL ACCEPTANCE PTY LTD — 15
• EQUAL ACCESS FUNDING PTY LTD — 14
• AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED — 8
• LEESVILLE INVESTMENT FINANCE ENTERPRISES PTY. LTD. — 7
• PARAMOUNT MORTGAGE SERVICES PTY LTD — 6
• CREDIT ONE EQUIPMENT FINANCE PTY LTD — 6
• YELLOW BRICK ROAD AGGREGATION PTY LTD — 6
• INNATE WEALTH PTY LTD — 5
• CREDIT COUNSELLORS AUSTRALASIA PTY LTD — 4
• LEESVILLE CONSULTANT PTY LTD — 4
• PTR FINANCE GROUP PTY LTD — 4
• ELK CREDIT & COMMERCIAL PTY LTD — 4
• COMMERCIAL BROKERS AUSTRALIA PTY LTD — 4
• REX GORELL FAMILY GROUP PTY LTD — 4
• STATEWIDE NOVATED LEASING PTY LTD — 4
• BENWEST INVESTMENT SERVICES PTY. LIMITED — 3

Some of them